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Knowledge base

How to View the IP Address

The existing IP addresses of the virtual server can be viewed in the Settings –> IP Addresses menu.

Creating a New User

To create a user and assign rights to him, enter the Accounts → Users menu, create a user and set up his rights.

Configuring a Mail Client to work with a mail server

Use a local email client (Thunderbird, Outlook, etc.) to receive and send mail through your hosting service.

How to Change the Administrator's Password

All the virtual server administrators’ accounts are stored in the Accounts → Administrators control panel menu.

Backups Configuration and Data Recovery

Login to the server management panel with administrator (root) privileges and go to the Tools → Backup Copies menu, press Settings and check the Enable Backups box.

What Is a System Snapshot

You can take snapshots with the VMmanager control panel.

Virusdie Antivirus Module

What is Virusdie Virusdie for Websites Virusdie for Servers Buy Virusdie! Configuring Virusdie Running a Server Scan for Viruses Reports FAQ Virusdie is a cloud service that acts as an antivirus for your server...

System Information

You can view the hosting service parameters and its status on the System information on the main page of the control panel.

Active Sessions Monitoring in ISPmanager

On the main page, go to Active Sessions to check the list of the current users of the panel.

Creating Mailboxes

Mail exchange on a virtual server is set up in the Domains → Mail domains section by pressing the Create button.

Creating and Working with a Database

You can create a MySQL database in the Tools → Databases section.

Managing Extensions for PHP, Perl, Python

You need to set up or change a PHP extension. To do that, use the Web Server Settings menu, click on the required PHP version, and press the Extensions link.

Paths to Your Site’s Files on the Server

The paths to the site’s files on the hard disk depend on the operating system. Here are the most common ones.

Configuring an Email Server's SSL Certificate

Configuring an SSL Certificate for the Dovecot and Exim mail servers on Debian and CentOS Linux operating systems.

Problems with PHP Mailing Scripts

Mail does not reach the recipient (or arrives after a long delay) If your PHP works as an Apache web server module, then check the domain administrator's registered email address. In ISPmanager, go to "Domains" -> "www-domains", select the desired domain and click the "Edit" button on the toolbar. In the pop-up window, check the "Administrator Email" box - it must indicate the current locally registered e-mail address. If the field is filled out incorrectly,...

IP Address Removal from SPAM list (black list) of Mails Servers

Mail Servers operating in the internet (Google, mail.ru etc.) create so called spam lists or black lists. These lists retain IP addresses that have been known to e-mail spam. Mail servers usually check emails before the delivery to identify such spam-IP address. The server sends a request to the spam list, looks for an IP address of the sender, and if the result is positive, blocks the message delivery. The sender is then notified that the IP address was blacklisted with an email containing the following content: ...

Built-in VNC Client and Uploading an ISO-image to the Server

How to connect to the remote server with built-in VNC and to upload an ISO disk image to the server.

Using the .htaccess to Restrict Access on an Apache Web Server

Learn how to configure access to a website and its directories at the operating system level.

Potential Problems with MySQL

How to reset MySQL root password, keep logs of the startup errors and solve startup problems.

Installing Linux, Apache, MySQL, PHP (LAMP) Manually

Manually install a LAMP package with all the necessary web server software: Linux, Apache, MySQL, PHP

How to Create a MySQL Database Through ISPmanager

Create and manage MySQL databases through ISPmanager. Discover how to create database and what to do if database section isn't exist.

Encoding in MySQL

Discover what is MySQL encoding and what kind of problems it can cause with the database server.

Configuring Redirects on Apache Web Server

How to enable Apache redirect rules and set up mod_rewrite. Applicable to any Apache version.

Redirect from http to https (or from https to http)

Specific apache and nginx web server rules to add when making an http to https (https to http) redirect.

Redirect from One URL (website address) to Another

Redirect from one website to another for Apacne and Nginx web-servers

Redirect from www.mydomain.com to mydomain.com (or from mydomain.com to www.mydomain.com)

WWW to non-WWW and non-WWW to WWW redirect rules for Apache and NGINX web servers.

Configuring DKIM Signing of e-mails

DKIM (DomainKeys Identified Mail) is one of existing ways to authenticate the mail message. Learn how to install DKIM for email.

Configuring a Firewall Through ISPmanager

Configure firewall to filter traffic through the control panel ISPmanager5.

Configuring FTP Without Using the ISPmanager

All Unix-based systems have a default user with full access and control privilege - the root superuser. However, the root user is unable to use an FTP-based connection for security reasons. Therefore, you will need to create a new user for the FTP connections. If you do not have the ISPmanager control panel, you can set this up by following these recommendations: For example, to connect to a server via SSH, use the Windows-based Putty client. When connecting, enter your...