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Contact technical support
Where to begin
Control panel questions
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Problems with Web Server
Reasons and possible solutions to when your website doesn't seem to work.
Identifying the problem
In most cases, every website stores information about the errors that occur when it is accessed and a visit’s details (the address it was accessed from, how many times, what browsers were used, etc.). All of this information is stored in the server’s log files.
The “It works!” Message Is Displayed But The Site Does Not Open
Possible reasons for such an error can be the following:
The “Unable to Connect” Error
If you get a “Unable to Connect” message in your browser instead of the site being loaded, check the server connection using the ping command
A Different Site Is Loaded by the Domain Name
Possible solutions to a different website loading by your domain name problem.
Codes and Descriptions of the Most Common Browser Errors
Definitions of 201 OK, 301, 400, 403, 404, 500 and other browser errors/response codes.
Creating and Working with a Database
You can create a MySQL database in the Tools → Databases section.
Managing Extensions for PHP, Perl, Python
You need to set up or change a PHP extension. To do that, use the Web Server Settings menu, click on the required PHP version, and press the Extensions link.
Paths to Your Site’s Files on the Server
The paths to the site’s files on the hard disk depend on the operating system. Here are the most common ones.
How to View the IP Address
The existing IP addresses of the virtual server can be viewed in the Settings –> IP Addresses menu.
Creating a New User
To create a user and assign rights to him, enter the Accounts → Users menu, create a user and set up his rights.
Configuring a Mail Client to work with a mail server
Use a local email client (Thunderbird, Outlook, etc.) to receive and send mail through your hosting service.
How to Change the Administrator's Password
All the virtual server administrators’ accounts are stored in the Accounts → Administrators control panel menu.
Backups Configuration and Data Recovery
Login to the server management panel with administrator (root) privileges and go to the Tools → Backup Copies menu, press Settings and check the Enable Backups box.
What Is a System Snapshot
You can take snapshots with the VMmanager control panel.
Virusdie Antivirus Module
What is Virusdie Virusdie for Websites Virusdie for Servers Buy Virusdie! Configuring Virusdie Running a Server Scan for Viruses Reports FAQ Virusdie is a cloud service that acts as an antivirus for your server...
You can view the hosting service parameters and its status on the System information on the main page of the control panel.
Active Sessions Monitoring in ISPmanager
On the main page, go to Active Sessions to check the list of the current users of the panel.
Mail exchange on a virtual server is set up in the Domains → Mail domains section by pressing the Create button.
Configuring DKIM Signing of e-mails
DKIM (DomainKeys Identified Mail) is one of existing ways to authenticate the mail message. Learn how to install DKIM for email.
Configuring a Firewall Through ISPmanager
Configure firewall to filter traffic through the control panel ISPmanager5.
Configuring FTP Without Using the ISPmanager
All Unix-based systems have a default user with full access and control privilege - the root superuser. However, the root user is unable to use an FTP-based connection for security reasons. Therefore, you will need to create a new user for the FTP connections. If you do not have the ISPmanager control panel, you can set this up by following these recommendations: For example, to connect to a server via SSH, use the Windows-based Putty client. When connecting, enter your...
Configuring an Email Server's SSL Certificate
Configuring an SSL Certificate for the Dovecot and Exim mail servers on Debian and CentOS Linux operating systems.
Problems with PHP Mailing Scripts
Mail does not reach the recipient (or arrives after a long delay) If your PHP works as an Apache web server module, then check the domain administrator's registered email address. In ISPmanager, go to "Domains" -> "www-domains", select the desired domain and click the "Edit" button on the toolbar. In the pop-up window, check the "Administrator Email" box - it must indicate the current locally registered e-mail address. If the field is filled out incorrectly,...
IP Address Removal from SPAM list (black list) of Mails Servers
Mail Servers operating in the internet (Google, mail.ru etc.) create so called spam lists or black lists. These lists retain IP addresses that have been known to e-mail spam. Mail servers usually check emails before the delivery to identify such spam-IP address. The server sends a request to the spam list, looks for an IP address of the sender, and if the result is positive, blocks the message delivery. The sender is then notified that the IP address was blacklisted with an email containing the following content: ...
Built-in VNC Client and Uploading an ISO-image to the Server
How to connect to the remote server with built-in VNC and to upload an ISO disk image to the server.
Using the .htaccess to Restrict Access on an Apache Web Server
Learn how to configure access to a website and its directories at the operating system level.
Potential Problems with MySQL
How to reset MySQL root password, keep logs of the startup errors and solve startup problems.
Installing Linux, Apache, MySQL, PHP (LAMP) Manually
Manually install a LAMP package with all the necessary web server software: Linux, Apache, MySQL, PHP
How to Create a MySQL Database Through ISPmanager
Create and manage MySQL databases through ISPmanager. Discover how to create database and what to do if database section isn't exist.
Encoding in MySQL
Discover what is MySQL encoding and what kind of problems it can cause with the database server.
Configuring Redirects on Apache Web Server
How to enable Apache redirect rules and set up mod_rewrite. Applicable to any Apache version.
Redirect from http to https (or from https to http)
Specific apache and nginx web server rules to add when making an http to https (https to http) redirect.
Redirect from One URL (website address) to Another
Redirect from one website to another for Apacne and Nginx web-servers
Redirect from www.mydomain.com to mydomain.com (or from mydomain.com to www.mydomain.com)
WWW to non-WWW and non-WWW to WWW redirect rules for Apache and NGINX web servers.
We offer several payment methods to our customers. Payment processing time may vary depending on a payment system. All associated transaction fees are not deducted from your payment amount.
Insufficient Account Balance for Services Renewal
Virtual servers stop when the account balance is exhausted, shared hosting and dedicated servers - the day of the end of the prepaid period.
Client Area Frequently Asked Questions
Frequently asked questions on using the ISPserver client area - BILLmanager 5 control panel.
Get high speed Internet connection channel in exclusive usage! */ ...
Add-ons for VPS and Dedicated servers
Additional services and hardware available for VPS and dedicated servers.
DDoS Protection Service
VPS and dedicated server DDoS protection
Storage for backups with FTP access
External backup storage space can be used to keep your data backups and will preserve your business in case of server data loss. Fully segregated from your hosting service it will keep stored backups secure.
Server Care website monitoring service
Feel confident your web-sites are always up and running with ISPserver Server Care. Our professional administrators will quickly resolve the issues on a best effort basis, even if you cannot submit a ticket to Technical support department.
Automatic linux kernel updates with KernelCare
Install security kernel patches on your Linux operating system without a reboot with the KernelCare module.
Ordering an Additional IP-address for the Virtual Dedicated Server
Discover why and how should you get an additional IP-address for your server.
Creatives for the affiliates and partners
Get profit from each payment, made by your referrals. Cover your own hosting costs, helping people to find a reliable hosting provider.
HDD and SSD drives: drive types and interfaces comparison
There are two types of drives: HDD (hard disk drive) and SSD (solid-state drive).
Introduction to hosting control panels
Information on CPanel and what each of the ISPsystem control panels does, useful documentation links
What is a hosting?
“Hosting” (coming from the word “host”) defines a service that allows enterprises and individuals to make their projects available on the Internet. In most cases, when speaking of hosting, one means Internet hosting or web hosting.
What is VPS?
VPS, or Virtual Private Server – works off part a physical dedicated server and can emulate it completely.
How to connect to a server with SSH?
SSH protocol is intended for securing the connection between the user and remote server.
ISPmanager 5 Frequently Asked Service Questions
Frequently asked questions that arise when using the ISPmanager 5 Lite hosting control panel.
Service Level Agreement (SLA)
Areas of responsibilityof the provider and the subscribers, procedure of the provision of support, compensation and settlement of disputes.
Equipment colocation and usage regulations
Equipment colocation and usage rules in Web Data Center.
General Service Conditions is a public offer, where ordering and payment are the acceptance.
ISPserver is a hosting provider offering fully managed hosting services
Information about our proprietary data center in Moscow, Russia
Contacts and departments' work hours.
How to Send a Request to the Support Team for a Quick Response
Quick tips on what information to include in a support ticket to get help faster.
How to Upload Files to the Server
The most convenient way is to upload your website files to the server using the System → File Manager menu in ISPmanager control panel.
How to Use a Free Third-Level Domain
If you do not have a domain yet, we suggest you use one third-level domain name for your site for free, your_site_name.ispvds.com.
Website Viruses Removal
Scanning for server threats and manual viruses cleanup
How to set up DDoS protection service
Setup is required before use of DDoS protection service. Please point your domain to the IP address provided and adjust web-server configuration to work with the service.
Free Let's Encrypt SSL certificate installation
Now you can install a free Let’s Encrypt SSL certificate via the ISPmanager control panel.
Registering and Paying for a Domain Name
Domain name is a unique combination of letters, figures and some special characters, representing the name of your website and its domain extension. Domain name refers to the address displayed in a browser’s address bar, used to access the website via the Internet. Discover how to register and pay for a domain name, how to delete a domain.
Domain Names Renewing
Discover how to renew your domain name.
Domains Management and Transfer
How to point an existing domain to the website. How to transfer a domain name to or from ISPserver control.
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Antigua and Barbuda
Bosnia and Herzegovina
British Indian Ocean Territory
Central African Republic
Cocos (keeling) Islands
Congo, The Democratic Republic of The
Falkland Islands (malvinas)
French Southern Territories
Heard Island and Mcdonald Islands
Holy See (vatican City State)
Iran, Islamic Republic of
Isle of Man
Korea, Democratic People's Republic of
Korea, Republic of
Lao People's Democratic Republic
Libyan Arab Jamahiriya
Macedonia, The Former Yugoslav Republic of
Micronesia, Federated States of
Moldova, Republic of
Northern Mariana Islands
Palestinian Territory, Occupied
Papua New Guinea
Saint Kitts and Nevis
Saint Pierre and Miquelon
Saint Vincent and The Grenadines
Sao Tome and Principe
South Georgia and The South Sandwich Islands
Svalbard and Jan Mayen
Syrian Arab Republic
Taiwan, Province of China
Tanzania, United Republic of
Trinidad and Tobago
Turks and Caicos Islands
United Arab Emirates
United States Minor Outlying Islands
Virgin Islands, British
Virgin Islands, U.s.
Wallis and Futuna
District of Columbia