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Knowledge base
Configuring a Firewall Through ISPmanager
Configure firewall to filter traffic through the control panel ISPmanager5.
Potential Problems with MySQL
How to reset MySQL root password, keep logs of the startup errors and solve startup problems.
Encoding in MySQL
Discover what is MySQL encoding and what kind of problems it can cause with the database server.
How to Create a MySQL Database Through ISPmanager
Create and manage MySQL databases through ISPmanager. Discover how to create database and what to do if database section isn't exist.
Configuring DKIM Signing of e-mails
DKIM (DomainKeys Identified Mail) is one of existing ways to authenticate the mail message. Learn how to install DKIM for email.
Configuring FTP Without Using the ISPmanager
All Unix-based systems have a default user with full access and control privilege - the root superuser. However, the root user is unable to use an FTP-based connection for security reasons. Therefore, you will need to create a new user for the FTP connections.IP Address Removal from SPAM list (black list) of Mails Servers
Mail Servers operating in the internet (Google, mail.ru etc.) create so called spam lists or black lists. These lists retain IP addresses that have been known to e-mail spam.Installing Linux, Apache, MySQL, PHP (LAMP) Manually
Manually install a LAMP package with all the necessary web server software: Linux, Apache, MySQL, PHP
Using the .htaccess to Restrict Access on an Apache Web Server
Learn how to configure access to a website and its directories at the operating system level.
Redirect from http to https (or from https to http)
Specific apache and nginx web server rules to add when making an http to https (https to http) redirect.Problems with PHP Mailing Scripts
Mail does not reach the recipient (or arrives after a long delay)Auto-backup service: database backup configuration
To configure database backup you need to add database server login details in the auto-backup configuration file. If you need help to complete the auto-backup configuration, feel free to contact us in your Client Area — Support, Support tickets section.Auto-backup service: backup restore
Auto-backup service allows to backup both virtual servers with ISPmanager control panel and without it — VPS with Ubuntu, CentOS and Debian operating systems.Configuring the mod_rewrite on Apache Web Server
How to enable Apache redirect rules and set up mod_rewrite. Applicable to any Apache version.Redirect from One URL (website address) to Another
Redirect from one website to another for Apacne and Nginx web-serversRedirect from www.mydomain.com to mydomain.com (or from mydomain.com to www.mydomain.com)
WWW to non-WWW and non-WWW to WWW redirect rules for Apache and NGINX web servers.Built-in VNC Client and Uploading an ISO-image to the Server
How to connect to the remote server with built-in VNC and to upload an ISO disk image to the server.
Configuring an Email Server's SSL Certificate
Configuring an SSL Certificate for the Dovecot and Exim mail servers on Debian and CentOS Linux operating systems.
ISPmanager Frequently Asked Service Questions
Frequently asked questions that arise when using the ISPmanager hosting control panel.
What is a hosting?
“Hosting” (coming from the word “host”) defines a service that allows enterprises and individuals to make their projects available on the Internet. In most cases, when speaking of hosting, one means Internet hosting or web hosting.
What is VPS?
VPS, or Virtual Private Server – works off part a physical dedicated server and can emulate it completely.
Introduction to hosting control panels
Information on CPanel and what each of the ISPsystem control panels does, useful documentation links.How to connect to a server with SSH?
SSH protocol is intended for securing the connection between the user and remote server.
HDD and SSD drives: drive types and interfaces comparison
There are two types of drives: HDD (hard disk drive) and SSD (solid-state drive).Automatic linux kernel updates with KernelCare
Install security kernel patches on your Linux operating system without a reboot with the KernelCare module.
Ordering an Additional IP-address for the Virtual Dedicated Server
Discover why and how should you get an additional IP-address for your server.
DDoS Protection Service
Distributed Denial of Service attacks protection for ISPserver VPS and dedicated servers users.Server Care website monitoring service
Server care is a pro-active server monitoring which alerts ISPserver technical support to take action if your website stops responding.Gigabit channel
Excellent connectivity throughout Russia.Direct access to the data center to the point of traffic exchange Data-IX and MSK-IX, as well as to major backbone providers.Add-ons for Dedicated servers
Additional services and hardware availablededicated servers.Creating and Working with a Database
You can create a MySQL database in the Databases section.
Configuring a Mail Client to work with a mail server
Use a local email client (Thunderbird, Outlook, etc.) to receive and send mail through your hosting service.
Backups Configuration and Data Recovery
Let's look at how to set up a backup in the ISPmanager control panel.
Active Sessions Monitoring in ISPmanager
On the main page, go to Active Sessions to check the list of the current users of the panel.
Managing Extensions for PHP, Perl, Python
You need to set up or change a PHP extension. To do that, use the Web Server Settings menu, click on the required PHP version, and press the Extensions link.
System Information
You can view the hosting service parameters and its status on the System information on the main page of the control panel.
Backups: configuration, data recovery, backup storage
Backup configuration is the main top priority step after you configure new hosting or server and upload your sites to it.Creating Mailboxes
Mail exchange on a virtual server is set up in the Domains → Mail domains section by pressing the Create button.
How to Change the Administrator's Password
All the virtual server administrators’ accounts are stored in the Accounts → Administrators control panel menu.
What Is a System Snapshot
You can take snapshots with the VMmanager control panel.
Free Let's Encrypt SSL certificate installation
Now you can install a free Let’s Encrypt SSL certificate via the ISPmanager control panel.
Website Viruses Removal
Scanning for server threats and manual viruses cleanupProviding access to the server for technical support
Sometimes it is difficult to figure out what could have led to errors on the site. The same situation concerns incorrect service or software work. In this case our specialists can help you to find out the reason. For this purpose you need to provide us with the access to your server.How to Send a Request to the Support Team for a Quick Response
Quick tips on what information to include in a support ticket to get help faster.How to Use a Free Third-Level Domain
If you do not have a domain yet, we suggest you use one third-level domain name for your site for free, your_site_name.ispvds.com.
How to Upload Files to the Server
The most convenient way is to upload your website files to the server using the File Manager menu in ISPmanager control panel.
Registering and Paying for a Domain Name
Domain name is a unique combination of letters, figures and some special characters, representing the name of your website and its domain extension. Domain name refers to the address displayed in a browser’s address bar, used to access the website via the Internet.
Discover how to register and pay for a domain name, how to delete a domain.
Domain Names Renewing
Discover how to renew your domain name.
Domains Management and Transfer
How to point an existing domain to the website. How to transfer a domain name to or from ISPserver control.
Insufficient Account Balance for Services Renewal
Virtual servers stop when the account balance is exhausted, shared hosting and dedicated servers - the day of the end of the prepaid period.
Payment methods
You can pay for ISPserver hosting services with Credit Cards, Wire Transfer, WebMoney, Yandex.MoneyClient Area Frequently Asked Questions
Frequently asked questions on using the ISPserver client area - BILLmanager 5 control panel.How to set up two-factor authorization
Enable 2FA to prevent attackers from gaining access to your personal account.
Data centers
We use three locations for providing hosting services: WebDC and IXcellerate data center in Moscow, and Hetzner data center in Nuremberg, Germany.Contacts
Contacts and departments' work hours.About Us
ISPserver is a hosting provider offering fully managed hosting services.Automatic backups
The service allows you to create backups automatically and manage the backup process on your server without your participation. The backups you create are loaded into a separate storage and are always available regardless of the state of your server.Storage for backups with FTP access
External backup storage space can be used to keep your data backups and will preserve your business in case of server data loss. Fully segregated from your hosting service it will keep stored backups secure.