Knowledge base and technical support | ISPserver Skip to main content

Knowledge base

Insufficient Account Balance for Services Renewal

Virtual servers stop when the account balance is exhausted, shared hosting and dedicated servers - the day of the end of the prepaid period.

Client Area Frequently Asked Questions

Frequently asked questions on using the ISPserver client area - BILLmanager 5 control panel.

How to set up two-factor authorization

Enable 2FA to prevent attackers from gaining access to your personal account.

What is VPS?

VPS, or Virtual Private Server – works off part a physical dedicated server and can emulate it completely.

Introduction to hosting control panels

Information on CPanel and what each of the ISPsystem control panels does, useful documentation links.

How to connect to a server with SSH?

SSH protocol is intended for securing the connection between the user and remote server.

HDD and SSD drives: drive types and interfaces comparison

There are two types of drives: HDD (hard disk drive) and SSD (solid-state drive).

ISPmanager Frequently Asked Service Questions

Frequently asked questions that arise when using the ISPmanager hosting control panel.

What is a hosting?

“Hosting” (coming from the word “host”) defines a service that allows enterprises and individuals to make their projects available on the Internet. In most cases, when speaking of hosting, one means Internet hosting or web hosting.

Configuring a Mail Client to work with a mail server

Use a local email client (Thunderbird, Outlook, etc.) to receive and send mail through your hosting service.

Backups Configuration and Data Recovery

Let's look at how to set up a backup in the ISPmanager control panel.

Backups: configuration, data recovery, backup storage

Backup configuration is the main top priority step after you configure new hosting or server and upload your sites to it.

Active Sessions Monitoring in ISPmanager

On the main page, go to Active Sessions to check the list of the current users of the panel.

Creating Mailboxes

For virtual servers, mail exchange is configured in the Domains — Mail domains section by clicking the Add button.

Managing Extensions for PHP, Perl, Python

To change and install PHP extensions, go to SettingsPHP Settings, click on the desired PHP version and click Extensions Management.

What is a system snapshot?

VMmanager 5 can take snapshots of the virtual servers running on it before making global changes. Subsequently, in case of failure, you will be able to roll all changes back to the state of the server at the moment you took the snapshot.

System Information

You can view the hosting service parameters and its status on the System information on the main page of the control panel.

Creating and Working with a Database

You can create a MySQL database in the Databases section.

How to Upload Files to the Server

The most convenient way is to upload your website files to the server using the File Manager menu in ISPmanager control panel.

Storage for backups with FTP access

External backup storage space can be used to keep your data backups and will preserve your business in case of server data loss. Fully segregated from your hosting service it will keep stored backups secure.

Automatic backups

The service allows you to create backups automatically and manage the backup process on your server without your participation. The backups you create are loaded into a separate storage and are always available regardless of the state of your server.

Registering and Paying for a Domain Name

Domain name is a unique combination of letters, figures and some special characters, representing the name of your website and its domain extension. Domain name refers to the address displayed in a browser’s address bar, used to access the website via the Internet.

Discover how to register and pay for a domain name, how to delete a domain.

Domain Names Renewing

Discover how to renew your domain name.

Potential Problems with MySQL

How to reset MySQL root password, keep logs of the startup errors and solve startup problems.

Redirect from One URL (website address) to Another

Redirect from one website to another for Apacne and Nginx web-servers

How to install an SSL certificate in ISPmanager

To install an SSL certificate, you will need to follow these steps.

How to Create a MySQL Database Through ISPmanager

Create and manage MySQL databases through ISPmanager. Discover how to create database and what to do if database section isn't exist.

Redirect from to (or from to

WWW to non-WWW and non-WWW to WWW redirect rules for Apache and NGINX web servers.

Redirect from http to https (or from https to http)

Specific apache and nginx web server rules to add when making an http to https (https to http) redirect.

Configuring DKIM Signing of e-mails

DKIM (DomainKeys Identified Mail) is one of existing ways to authenticate the mail message. Learn how to install DKIM for email.

VNC and uploading an ISO-image to a server

How to connect to the remote server with built-in VNC and to upload an ISO disk image to the server.

Auto-backup service: database backup configuration

To configure database backup you need to add database server login details in the auto-backup configuration file. If you need help to complete the auto-backup configuration, feel free to contact us in your Client Area — Support, Support tickets section.

Configuring FTP Without Using the ISPmanager

All Unix-based systems have a default user with full access and control privilege - the root superuser. However, the root user is unable to use an FTP-based connection for security reasons. Therefore, you will need to create a new user for the FTP connections.

Configuring an Email Server's SSL Certificate

Configuring an SSL Certificate for the Dovecot and Exim mail servers on Debian and CentOS Linux operating systems.

Auto-backup service: backup restore

Auto-backup service allows to backup both virtual servers with ISPmanager control panel and without it — VPS with Ubuntu, CentOS and Debian operating systems.

Installing Linux, Apache, MySQL, PHP (LAMP) Manually

Manually install a LAMP package with all the necessary web server software: Linux, Apache, MySQL, PHP

Configuring a Firewall Through ISPmanager

Configure firewall to filter traffic through the control panel ISPmanager5.

Configuring the mod_rewrite on Apache Web Server

How to enable Apache redirect rules and set up mod_rewrite. Applicable to any Apache version.

Using the .htaccess to Restrict Access on an Apache Web Server

Learn how to configure access to a website and its directories at the operating system level.

Identifying the problem

In most cases, every website stores information about the errors that occur when it is accessed and a visit’s details (the address it was accessed from, how many times, what browsers were used, etc.). All of this information is stored in the server’s log files.

Codes and Descriptions of the Most Common Browser Errors

Definitions of 201 OK, 301, 400, 403, 404, 500 and other browser errors/response codes.

The «It works!» Message Is Displayed But The Site Does Not Open

Possible reasons for such an error can be the following:

A Different Site Is Loaded by the Domain Name

Possible solutions to a different website loading by your domain name problem.

Website Viruses Removal

Scanning for server threats and manual viruses cleanup

Free Let's Encrypt SSL certificate installation

Now you can install a free Let’s Encrypt SSL certificate via the ISPmanager control panel.

ImunifyAV antivirus for ISPmanager control panel

ImunifyAV is a website antivirus developed by Revisium team to find and cure any malicious script in just a single click.

It supports WordPress, Joomla!, Magento, Drupal, MODx, Bitrix, other php CMS, and static html websites as well.

Automatic linux kernel updates with KernelCare

Install security kernel patches on your Linux operating system without a reboot with the KernelCare module.

Ordering an Additional IP-address for the Virtual Dedicated Server

Discover why and how should you get an additional IP-address for your server.

Gigabit channel

Focus on your business. Leave the technical issues for ISPserver.

DDoS Protection Service

Distributed Denial of Service attacks protection for ISPserver VPS and dedicated servers users.

Add-ons for Dedicated servers

Additional services and hardware availablededicated servers.

How to Send a Request to the Support Team for a Quick Response

Quick tips on what information to include in a support ticket to get help faster.

General Terms of using the website and the client area

These terms apply during the entire term to access the website and its client area provided by ISPserver Ltd.

Service Agreement

This agreement governs the relationship between ISPserver Ltd. and everybody willing to receive the services.

Service Terms and Conditions

Service terms and conditions, the attachment to the Service Agreement.

Privacy Policy

The policy describes what information and personal data ISPserver Ltd processes.

Cookie Policy

The policy describes methods of cookies’ processing.

Refund Policy

The policy describes the refunding procedure.


Contacts and departments' work hours.

Data center

We use this location for providing hosting services: Hetzner data center in Nuremberg, Germany.

About Us

ISPserver is a hosting provider offering fully managed hosting services.