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Knowledge base


Technical support

We are doing our best to provide you with a full line of technical service options to support your business.

Our technical support team stands ready to assist you with all of your technical questions 24/7. We are here to help you free of charge.

You can also access our extensive online support resources which include our documentation (ISPmanager, VMmanager, DCImanager) and FAQ.

Contact us

To be able to contact our technical department you should submit a trouble ticket. Log in to your member area in BILLmanager - > Support center – create a new ticket.

Customer service

Should you have questions related to hosting services, their prices or terms of use, we are waiting to hear from you. We’ll respond Monday through Friday from 8 a.m. till 5 p.m.

Contact us

You may call us +7 (495) 668-09-95, send an email to

You can also submit a trouble ticket through BILLmanager. Log in to your member area -> Support -> Select the “Finance” category when creating a ticket.

Mailing address

PO Box 1, 664017, Irkutsk, Russian Federation

Legal address

664017, Irkutsk, Raduzhny st, 34A, office 4

 Abuse department

We encourage all our clients to report violations of the Russian Federation Legislation (copyright violation, distribution of banned products, etc.) or of our Terms of Service.

Our Abuse department is available  Monday through Friday from 1 a.m. to 12 p.m. UTC, except Federal holidays.

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