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05.09.11 Price reduction and SSL-certificates range expansion
04.02.11 CPU limits on Shared hosting
22.10.10 Colocation in Moscow Datacenter
25.08.10 Reduced prices for domain names
05.08.10 New packages for Virtual servers
03.02.10 SSL certificate with "Extended validation"
11.11.09 More bandwidth for VDS packages.
26.10.09 Unlimited VDS
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Virtual Server administration

We offer 24/7 technical support to all our customers. Our highly skilled technicians are capable of helping you with questions about our services: configuration, access, troubleshooting and other technical issues. They can quickly diagnose the problem and implement the solution. Our goal is to get your problem solved as quickly and painlessly as possible.

Basic support from ISPserver.com includes a wide variety issues that you get from our technical specialists. If you sign up for Server Administration (+20 EUR/month), you will be able to use numerous services for managing your server performance in the most efficient way.

Support Levels

We offer two levels of technical support - Basic Support and Administrative Support (+20 EUR/month). You can submit a trouble ticket through your control panel if you need assistance with the issues that are not provided in your level. Note, that in this case you will be charged 20 EUR per hour (0.5 hour minimum).

CategoryBasic SupportAdministrative Support
Virtual Private Server
Reboot server
Reinstall operating system
Configure operating system
ISPmanager Control Panel
Regular update
Consultation
Popular Services (WWW, MySQL, Mail, DNS, FTP)
Regular update
Problem solution
Non-standard configuration
Other Pre-installed Software
Regular updating
Problem solution
Configuration

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